All ITAC Systems Products feature a 24 month warranty unless otherwise stated in writing.
ITAC Systems will refund the full amount charged to your credit card (less the cost of shipping) if products are returned within 30 days of the date of shipment from ITAC Systems. Units returned which have received obvious physical abuse may not be subject to refund. The cost of shipping the unit to ITAC Systems shall be your responsibility. Once the unit is received by ITAC Systems, we will issue a credit to your credit card within 5 business days. NOTE: It is at the discretion of ITAC Systems to issue refunds.
ITAC Systems will repair all units under warranty at no cost. All products are warrantied for 2 years or 24 months from the date of purchase. If the product is out of warranty, certain repair, replacement and/or upgrade costs will apply as well as shipping charges The repair/refurbishment fee is a flat rate of $75 unless extensive repairs are required including the device main board. If such repairs are necessary, you will be contacted for authorization prior to repairs beginning.
To receive credit, and for product tracking, you MUST contact ITAC Systems at (972) 494-3073 between the hours of 8:30 am and 5:00 pm Central Time, Monday through Friday (except U.S. holidays) or by emailing email@example.com. You will be issued an RMA Number for your return.
NOTE: Failure to secure an RMA number may result in you not receiving a credit and possibly delay any repairs. This MUST be done PRIOR to shipping the product back to ITAC Systems. You may provide a Purchase Order or a credit card.
Direct Phone: +1 972-494-3073
Email U.S. Sales: firstname.lastname@example.org
Email U.S. Support: email@example.com
Email Webmaster: firstname.lastname@example.org
Thank you for being an ITAC Systems Customer