Phone: 1-972-494-3073

 

ITAC Systems Product warrany, refund and return policies. RMA requests

PRODUCT WARRANTY, REFUND and RETURN POLICIES

 

 

PRODUCT WARRANTY:

All ITAC Systems Products feature a 24 month warranty unless otherwise stated in writing.

 

PRODUCT REFUNDS:

ITAC Systems will refund the full amount charged to your credit card (less the cost of shipping) if products are returned within 30 days of the date of shipment from ITAC Systems. Units returned which have received obvious physical abuse may not be subject to refund. The cost of shipping the unit to ITAC Systems shall be your responsibility. Once the unit is received by ITAC Systems, we will issue a credit to your credit card within 5 business days. NOTE: It is at the discretion of ITAC Systems to issue refunds.

 

PRODUCT REPAIRS:

ITAC Systems will repair all units under warranty at no cost. All products are warrantied for 2 years or 24 months from the date of purchase. If the product is out of warranty, certain repair, replacement and/or upgrade costs will apply as well as shipping charges The repair/refurbishment fee is a flat rate of $75 unless extensive repairs are required including the device main board. If such repairs are necessary, you wil be contacted for authorization prior to repairs beginning.

 

PRODUCT RETURNS - REQUIREMENTS and PROCEDURES:

To receive credit, and for product tracking, you MUST contact ITAC Systems at (800) 533-4822 or (972) 494-3073 between the hours of 8:30 am and 5:00 pm Central Time, Monday through Friday (except U.S. holidays) or submit an Online RMA request and have it authorized by our RMA department. You will be issued an RMA Number for your return.

NOTE: Failure to secure an RMA number may result in you not getting a credit issued and possibly delay any repairs. This MUST be done PRIOR to shipping the product back to ITAC Systems. All fees for repair or refurbishment must be submitted prior to items being mailed back. No exceptions.

 

IF REQUESTING AN RMA BY PHONE:

Please be prepared to provide shipping and/or billing information, valid contact information and unit information (ile. model number, serial number and reason for RMA request). Once you are issued an RMA number you should return the products to the following address  (Please DO NOT ship any items prior to receiving an approved RMA Number!)

 

ITAC Systems, Inc.

3121 Benton Street

Garland, TX 75042

 

IF REQUESTING AN RMA VIA OUR ONLINE RMA REQUEST FORM:

 

1. Create a Request for RMA by visiting our Online RMA Request Form. To ensure a timely response, please provide accurate information such as name, shipping address and valid contact information.

 

2. We will review your request. You will receive a notification email when your RMA Request is approved.  Do Not send the item until you have received an RMA Number. Be aware that items sent in for repair or refurbishment which are out of warranty will be subject to fees related to the repair/refurbishment. This fee is $75 unless significant repairs needing main board replacement are necessary. In that event, you will be contacted for your authorization  prior to any repairs being started.

 

3. Upon receiving your RMA Number, please properly pack your device, write the RMA number on the outside of the box in at least 2 places and include any documentation you would like to send in the box. You can then ship your item.

 

 

We WILL NOT accept returned merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be processed for refund, exchange or repair.

 

 

For more information regarding warranties and returns, please contact us:

 

Toll Free: 800-533-4822

 

Direct Phone: +1 972-494-3073

 

Email U.S. Sales: sales@itacsystems.com

 

Email U.S. Support: support@itacsystems.com

 

Email Webmaster: webmaster@itacsystems.com

 

 

Thank you for being an ITAC Systems Customer